Refund policy

Jwelit Return and Refund Policy

Effective Date: July 27, 2025

At Jwelit, we are committed to ensuring customer satisfaction with every purchase. This Return and Refund Policy outlines the terms and conditions under which returns and refunds may be processed. By making a purchase on our website or through authorized channels, you agree to abide by these terms. This policy applies to all products sold by Jwelit, subject to applicable laws and exceptions noted below.

1. Eligibility for Returns

  • Returns are accepted only for eligible items, including but not limited to defective, damaged, or incorrect products received. Items must be unused, in their original packaging, and accompanied by proof of purchase (e.g., order confirmation or invoice).

  • Personalized, customized, or perishable items (e.g., certain jewelry pieces) are non-returnable unless defective.

  • Returns must be initiated by the customer within 7 days of receiving the product. To initiate a return, please contact our customer support team via email at [support@jwelit.com] or through the returns portal on our website, providing order details and reason for return.

  • Jwelit reserves the right to inspect returned items and approve or deny the return based on condition and eligibility.

2. Return Process

  • Upon approval, customers are responsible for arranging the return shipment to our designated address. Shipping costs for returns are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped).

  • We recommend using tracked shipping methods to ensure safe delivery. Jwelit is not liable for lost or damaged returns during transit.

3. Refund Timelines and Methods

  • Once the returned item is received and inspected (typically within 3-5 business days), refunds will be processed as follows:

    • Within 10 days of return receipt: Refunds will be issued at Jwelit's discretion via UPI, bank transfer, or store credit points redeemable on our website. Processing time for UPI or bank transfers is 7-10 business days from approval.

    • After 10 days of return receipt: Compensation will be provided exclusively in the form of store credit points, equivalent to the item's value (excluding shipping fees). These points are non-transferable, non-cashable, and valid for 12 months from issuance.

  • Refunds will be made to the original payment method where possible. No cash refunds are available.

  • Partial refunds may apply for items returned in non-original condition or if restocking fees are applicable (up to 20% of the item value).

4. Exceptions and Limitations

  • This policy does not cover normal wear and tear, misuse, or changes of mind (unless explicitly allowed by law).

  • International returns may incur additional customs duties or fees, which are the customer's responsibility.

  • In case of disputes, Jwelit's decision is final, subject to applicable consumer protection laws.

5. Contact Us

For any questions or assistance with returns, please reach out to our customer support team at [support@jwelit.com] or call 8368477800. We aim to resolve all queries within 48 hours.

Jwelit reserves the right to amend this policy at any time. Changes will be posted on our website, and continued use of our services constitutes acceptance of the updated terms.

Thank you for choosing Jwelit. We value your trust and strive to provide an exceptional shopping experience.

Very Short Summary of What I Wrote

  • Returns: Must be arranged by customer within 7 days; we inspect and approve.

  • Refunds (within 10 days of receipt): Processed in 7-10 days via UPI/bank transfer or credit points (our choice).

  • After 10 days till 30 days : Only credit points as compensation.

  • Formal structure with eligibility, process, exceptions, and contact info for official use.