Shipping policy

Jwelit Shipping Terms

Effective Date: July 27, 2025

At Jwelit, we are committed to providing a seamless and reliable shopping experience. These Shipping Terms outline our policies regarding the processing, dispatch, and delivery of orders. By placing an order with Jwelit, you agree to these terms. We reserve the right to update these terms at any time, with changes posted on our website.

1. Order Processing and Shipping Timeline

  • Standard Processing Time: Orders are typically processed and shipped within 3 business days from the date of order confirmation and successful payment verification. Business days exclude weekends and public holidays.

  • Maximum Timeline: In certain circumstances, such as high order volumes, inventory checks, or unforeseen delays (e.g., supply chain issues or external factors beyond our control), shipping may take up to 7 business days.

  • We strive to meet these timelines but do not guarantee delivery dates due to variables like carrier performance or regional logistics.

2. Delayed Shipments and Customer Communication

  • If an order has not been shipped within 7 business days, Jwelit will proactively reach out to the customer via WhatsApp (using the contact number provided during checkout) and email (using the registered email address).

  • This communication will include an update on the order status, estimated revised shipping details, and any applicable options, such as order modifications or refunds in line with our Refund Policy.

  • Customers are encouraged to monitor their order status through their Jwelit account or by contacting our support team at +91-8368477800 VIA whatapp

3. Shipping Methods and Costs

  • Jwelit partners with reputable carriers (e.g., [insert carriers like India Post, DTDC, or others]) to ensure secure and timely delivery.

  • Shipping costs are calculated at checkout based on the order weight, destination, and selected method (standard or expedited, if available). These fees are non-refundable except in cases of order cancellation prior to shipment.

  • Free shipping may be offered on qualifying orders as per promotional terms.

4. Delivery and Tracking

  • Once shipped, customers will receive a tracking number via email and/or SMS for real-time updates.

  • Delivery times post-shipment vary by location (typically 2-5 business days within India; longer for international orders).

  • Jwelit is not responsible for delays caused by carriers, customs (for international shipments), incorrect addresses provided by the customer, or force majeure events (e.g., natural disasters, strikes).

5. International Shipping

  • For orders outside India, additional customs duties, taxes, or fees may apply, which are the sole responsibility of the customer. Jwelit does not cover these costs.

  • International shipping timelines may extend beyond the standard 3-7 business days due to customs processing.

6. Changes and Cancellations

  • Orders can be modified or canceled within 24 hours of placement without charge. After processing begins, changes may not be possible.

  • If shipment is delayed beyond expectations, refer to our Refund Policy for eligibility.

7. Contact Us

For any shipping-related inquiries, please contact Jwelit Customer Support at [insert contact details, e.g., support@jwelit.com] or via our website's help center. We aim to respond within 1-2 business days.

These Shipping Terms are governed by the laws of India. Thank you for choosing Jwelit – we value your trust and look forward to delivering your order promptly.